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Build Pro Tile

Repair & re-tile

Cracked tile, hollow spots, failing grout, or a bathroom that's just dated — we'll tell you honestly whether it's a repair or a re-do.

Powder room with a floating vanity, round mirror, and white marble-look floor tile

What's included

  • Cracked and hollow tile replaced and matched where stock still exists.
  • Regrouting, recaulking, and sealing.
  • Shower pan and waterproofing failures rebuilt correctly.
  • Full tear-out and re-tile when a repair would just be a patch.

Repair or re-do?

Not every problem needs a new floor, and not every repair is worth doing. When we look at a damaged floor or shower, we’re working out the cause. A single cracked tile from a dropped pan is a repair. A row of cracked tiles along a line usually means something underneath moved. Hollow-sounding tile means the bond has failed, and a leak means water is getting somewhere it shouldn’t. You’ll get a straight answer about which one you have.

Common repairs

  • Cracked or chipped tile: the damaged tile is cut out and replaced without disturbing the ones around it.
  • Hollow or loose tile: taken up, the old mortar cleaned off, and reset properly.
  • Failing grout: ground out and replaced, then sealed where the grout needs it.
  • Caulk joints at tubs, showers, and changes of plane: old caulk removed completely and redone. This is often the cheapest fix for a “leak”.

When it’s a rebuild

Some problems can’t be patched. A shower pan that has failed has usually already let water into the framing, and new grout won’t stop it. In that case we tear out the tile, deal with any damage underneath, and rebuild the shower with a proper waterproofing system, the same way we build a new one.

Dated, not damaged

Sometimes nothing is broken; the tile is just from 1994. Re-tiling a bathroom floor, a shower, or a backsplash is one of the biggest visual changes you can make to a room, and we can help you choose something that will still look right in twenty years.

Hot Springs area · See all projects

  • Entry with polished marble-look tile and a black inlay band

Common questions

Can you match my existing tile?

If you have leftover tile from the original job, that's the best match. If not, we'll try to source the same tile or a close match. Some tiles are discontinued, and when a close match would stand out, we'll say so and talk through options such as a deliberate border or re-tiling the area.

My grout is cracking and stained. Is regrouting enough?

If the tile is solidly bonded and the problem is only the grout, regrouting and sealing can make a floor or shower look new. If tiles sound hollow when tapped, or the shower has soft spots or water stains nearby, the problem is underneath and regrouting would only cover it up.

My shower is leaking. Can it be fixed without tearing it out?

Sometimes the leak is in the caulk, the grout, or a fixture, and that's a straightforward repair. If water is getting behind the tile because the pan or waterproofing has failed, the only lasting fix is to rebuild it. We'll find out which it is before recommending anything.

More of what we do

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Get a free tile estimate

Estimates go straight to the owner. A free site visit, a written estimate priced by the square foot, and a real schedule.